FreeChatNow / Contact
write to a real person…
Contact FreeChatNow
Login trouble, a coin purchase that did not arrive, a ban you want to appeal or a chat that needs reporting: email us and a person will read it. Here is how to reach FreeChatNow and what to include so we can sort it out on the first reply.
Email us
one inbox, real people
Write to [email protected]. That one address covers every topic, and humans rather than bots go through it. The more of the details below you include in the first email, the fewer back-and-forth messages it takes.
If you have an account, send the email from the address linked to it, or tell us which sign-in method you used. That is how we find you without asking a list of questions.
Tell us what kind of problem it is
Starting the subject with one of these labels gets it to the right person:
- Login: you cannot sign in, keep getting logged out or want to change your nickname. Say which device and browser you use. The login page may already have the fix.
- Coins: a purchase did not arrive or you see a charge you do not recognise. Mention when you paid, how much, and the receipt ID; leave card numbers out entirely.
- Ban: you think a ban was a mistake. Say roughly when it happened and why you think it was wrong. How bans work is on is FreeChatNow safe.
- Report: something serious happened in a chat and you want to add detail to a report. Include the time and the other person’s nickname if you saw it.
- Bug: something on the site is broken. Tell us the page, the device and what you expected to happen.
- Delete: you want your account and data removed. Send it from the account’s email.
Before you write, a few quick fixes
A lot of problems are solved in a minute. If voice or video will not start, check camera and microphone permissions in your browser. If the site seems down, refresh and try switching between Wi-Fi and mobile data. The full checklist is on how FreeChatNow works, and the help center covers the rest.
We will never ask for your password. If an email claiming to be us does, ignore it and let us know.
Privacy and data requests
Data exports, corrections and erasure requests go to the same address with "Delete" or "Data" in the subject. The privacy policy explains what we keep and for how long.
questions people actually type…
Contact questions
How do I contact FreeChatNow?
Email [email protected]. A person reads every message.
Is there a phone number or live support chat?
No. Support happens over email only, which gives us time to check accounts, purchases and reports properly.
How do I report someone after the chat ended?
Email us with the time of the chat and the person’s nickname if you saw it. For future chats, use the report button during the chat; it is faster.
Can I ask you to delete my account?
Yes. Email from the address linked to your account with "Delete" in the subject. The privacy policy explains what gets removed.